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Тренинг делового общения для менеджеров. Руководство по управлению кадрами - Роббинз С.

Роббинз С. , Хансейкер Ф.Л. Тренинг делового общения для менеджеров. Руководство по управлению кадрами — М. : Вильямс, 2007. — 464 c.
ISBN 978-5-8459-1213-8
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9. Pavett С. M. and Lau A. W. Managerial Work: The Influence of Hierarchical Level and Functional Specialty // Ibid. - P. 170-177. \

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33 ЧАСТЬ I. Самоанализ

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Outcome Measurement Project of the Accreditation Research Committee, Phase II: An Interim Report. — American Assembly of Collegiate Schools of Business, December 1984. Boyatzis R. E. The Competent Manager: A Model for Effective Performance. — New York : John Wiley & Sons, 1982, p. 33.

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Bandura A. Social Learning Theory. — Englewood Cliffs, NJ : Prentice Hall, 1977. Latham G. P. and Saari L. M. Application of Social Learning Theory to Training Supervisors Through Behavioral Modeling // Journal of Applied Psychology. — June 1979b. — P. 239—246; Manz С. C. and Sims H. P., Jr. Vicarious Learning: The Influence of Modeling on Organizational Behavior// Academy of Management Review. - January 1981. - P. 105-113; Decker P. J. The Enhancement of Behavioral Modeling Training of Supervisory Skills by the Inclusion of Retention Processes // Personnel Psychology. — Summer 1982. — P. 323—332; Clark H. B., Wood R., Kuchnel T., Flanagan S., Mosk M. and Northrup J. T. Preliminary Validation and Training of Supervisory Interactional Skills // Journal of Organizational Behavior Management. — Spring/Summer 1985. — P. 95-115. Rogers C. R. On Becoming a Person. — Boston : Houghton Mifflin, 1961. Miller G. A. The Magical Number Seven, Plus or Minus Two: Some Limits on Our Capacity for Processing Information // The Psychological Review. — March 1956. — P. 81-97. Outcome Measurement Project of the Accreditation Research Committee, Phase II: An Interim Report — American Assembly of Collegiate Schools of Business, December 1984; Verderber K. S. and Verderber R. F. Inter-Act: Using Interpersonal Communication Skills, 4th ed. - Belmont, CA : Wadsworth, 1986. ГЛАВА

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